Guest Experience Survey Template

1. How would you rate the cleanliness of your room?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor

2. How comfortable was your bed?

The answer should be a single choice:

1. Very comfortable
2. Somewhat comfortable
3. Neutral
4. Somewhat uncomfortable
5. Very uncomfortable

3. Were the amenities in your room satisfactory?

The answer should be a single choice:

1. Yes
2. No

4. Were there any issues with your room that were not resolved to your satisfaction?

The answer should be a single choice:

1. Yes
2. No

5. How was the noise level in your room?

The answer should be a single choice:

1. Very quiet
2. Somewhat quiet
3. Neutral
4. Somewhat noisy
5. Very noisy

6. How was the quality of the food and beverage options?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor

7. How was the variety of food and beverage options?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor

8. Were the food and beverage prices reasonable?

The answer should be a single choice:

1. Yes
2. No

9. Were there any issues with the food and beverage service that were not resolved to your satisfaction?

The answer should be a single choice:

1. Yes
2. No

10. How was the check-in process?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor

11. How was the check-in process?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor

12. How was the service provided by the front desk staff?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor

13. How was the service provided by the housekeeping staff?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor

14. Were there any issues with the service provided that were not resolved to your satisfaction?

The answer should be a single choice:

1. Yes
2. No

15. How likely are you to recommend our hotel to others?

The answer should be a single choice:

1. Very likely
2. Somewhat likely
3. Neutral
4. Somewhat unlikely
5. Very unlikely

16. How likely are you to stay with us again?

The answer should be a single choice:

1. Very likely
2. Somewhat likely
3. Neutral
4. Somewhat unlikely
5. Very unlikely

17. How would you rate your overall experience at our hotel?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor