Burt Brill & Cardens - Client Satisfaction Survey

Thank you for visiting our online survey.  Your participation is appreciated.

It is helpful to us that we can identify your response. This is particularly important if your views are very favourable or very critical as it helps us to identify key issues. 

 
 1)   Please fill in your contact details (or leave blank if you wish to be anonymous)
 
 
 

Thinking about the current matter or the last matter we dealt with for you, please indicate how important each of the following issues are to you and your perceptions on how we are performing.

 2)  

Please rate how well we communicated with you:
 


1
Low


2


3


4


5
Average


6


7


8


9


10
High
Solicitor/fee earner who dealt with your matter
Secretary/assistant of that person
Our receptionist
 
 3)   Please rate the quality of our performance of the following:
 


1
Low


2


3


4


5
Average


6


7


8


9


10
High
Legal work
Client service
Overall how do you rate your experience of our services?
Our people
Value for money?
 
 4)   Please rate how important the following are to you:
 


1
Low


2


3


4


5
Average


6


7


8


9


10
High
Value for money?
Quality of client service
Quality of legal work
Quality of our people
 
 5)   Will you use us again for your legal work?
 
 
 
 
 
 6)   Will you recommend us to a friend or colleague?
 
 
 
 
 
 7)   Would you like to receive our e-newsletter by email from us (approximately six per year)?
 
 
 
 8)   Thank you for completing our survey!

If you wish to make any other comments about Burt Brill & Cardens and your experience with working with us, please type your comments here.
 
 
*  9)   Please enter "FINISH" (without quotes) in the following box:
 
 

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