Customer Survey Questionnaire
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 1)  

How do you rate the speed with which we: -
 
Very bad
Poor
Average
Good
Excellent
Answer your queries
Deliver your accounts
Respond to your letters and telephone calls
Did anything else that we said we would do
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 2)  

How do you rate our team for: -
 
Very bad
Poor
Average
Good
Excellent
Friendliness
Helpfulness
Approachability
Technical knowledge
Quality and usefulness of advice given
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 3)   How good are we at keeping our promises?
 
     
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 4)  

How do you rate the value for money of what you have bought from us?
 
     
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 5)  

Have you had dealings with any other accountants in the past?  If so, how would you compare our overall performance with theirs?
 
     
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 6)  

Could you please give us a sentance that summarises your impressions of us
 
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 7)  

For any scores of Average or below, can we ask why and how we can improve in this area?
 
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 8)  

What 3 aspects of what we have done for you have most impressed you?
 
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 9)  

What aspects of what we have done for you have you been dissatisfied with?
 
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 10)  

Is there anything that we don't currently do, but that you would really like us to do?
 
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 11)  

If you could wave a magic wand and change ANY 3 aspects of the way we help you, what would those 3 changes be?
 
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 12)  

If you were running our business, what else would you do differently?
 
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 13)  

What most angers, annoys or frustrates you when dealing with businesses like ours?
 
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 14)  
Finally, who else do you know who would find what we do valuable?
 
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 15)   Your contact details:?
 
Although we are happy if you wish your answers to remain anonymous, it would help us if we knew who was saying what so that, where necessary, we can respond to the issues you raise
 
Many thanks once again for taking the time to complete this questionnaire
 
 

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