What do you really think of your bank?
The business banking survey
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As you know, as one of the areas leading firm of accountants, we are committed to helping local businesses succeed. A key part of that success, of course, is the support and service you get from your bank. So, to help make sure that local businesses - including yours - get everything they need and want from their bankers we are carrying out what we believe is the region's first regular business banking survey. Although we are happy if you wish your answers to remain anonymous, it would help us if we knew who was saying what so that, where necessary, we can respond to the issues you raise. It goes without saying that your answers will be treated in the strictest confidence.

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 1)  

Contact details
 
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 2)   Bank details
 
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 3)   How long have you been with them?
 
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 4)   Which of their services do you use?
 
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 5)   How would you rate your bank in the following areas?
 
1 = poor
2
3 = average
4
5 = excellent
their over the counter service
the clarity of their bank statements
the clarity of their letters to you
the clarity of their other written material
the speed of response
their commerciality
their general helpfulness
how well they understand your bsuiness
how accurate they are in handling your affairs
the relationship you have with your bank manager
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 6)   What does your bank do best?
 
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 7)   What does your bank do worst?
 
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 8)   If you could change 3 things about your bank, and anything were possible, what would they be and why?
 
 

online survey software