Southport and Ormskirk Hospital FOI survey

1. Southport and Ormskirk FOI Customer Care Survey

Southport and Ormskirk Hospital is continually striving to improve the services it provides, including Freedom of Information.

To help us assess our performance and seek ways to improve we would be grateful if you could spend a few minutes to complete this survey. You do not need to write any additional comments but these are helpful to us and provide context to the Yes / No answer.

Your feedback does make a difference – we have recently introduced acknowledgements in response to feedback received.

You can enter your FOI reference number or name if you wish. If you do not want to be identified please leave this blank and we will not attempt to identify specific respondents.

If there are any questions you do not want to answer, please leave them blank and complete the rest.

Thank you for your assistance.

1. Were you clear on how to make a Freedom of Information request?

Yes
No

Comments:

2. Was your request dealt with in a timely manner in line with 20 working days, as stated in the legislation?

Yes
No

Comments:

3. If there was a delay in our response, did we keep you fully informed of this?

Yes
No
Not applicable - There was no delay

Comments:

4. Did you receive the information you requested?

Yes
No

Comments:

5. If you did not receive the information you requested, do you understand why?

Yes
No
Not applicable - I received the information I requested in full.

Comments:

6. Was the response made to you in the format you preferred? i.e. paper copies or electronically?

Yes
No

Comments:

7. Were you informed of who to contact if you are not satisfied with the response you received?

Yes
No

Comments:

8. Are there any further comments you wish to make about how the request was handled
Please note that if you would like an internal review, you should respond to the response letter or to
soh-tr.foi@nhs.net

9. In general, are you satisfied with the way in which your request was handled?

Yes
To some extent
No

Comments:

10. FOI reference number or requestor name
(Only answer this question if you want us to be able to identify you / your request. Do not answer if you wish to remain anonymous)

Southport and Ormskirk Hospital FOI survey

1. Southport and Ormskirk FOI Customer Care Survey

1. Were you clear on how to make a Freedom of Information request?

2. Was your request dealt with in a timely manner in line with 20 working days, as stated in the legislation?

3. If there was a delay in our response, did we keep you fully informed of this?

4. Did you receive the information you requested?

5. If you did not receive the information you requested, do you understand why?

6. Was the response made to you in the format you preferred? i.e. paper copies or electronically?

7. Were you informed of who to contact if you are not satisfied with the response you received?

8. Are there any further comments you wish to make about how the request was handled Please note that if you would like an internal review, you should respond to the response letter or to soh-tr.foi@nhs.net

9. In general, are you satisfied with the way in which your request was handled?

10. FOI reference number or requestor name (Only answer this question if you want us to be able to identify you / your request. Do not answer if you wish to remain anonymous)

8. Are there any further comments you wish to make about how the request was handled
Please note that if you would like an internal review, you should respond to the response letter or to
soh-tr.foi@nhs.net

10. FOI reference number or requestor name
(Only answer this question if you want us to be able to identify you / your request. Do not answer if you wish to remain anonymous)