Customer Service Survey
Conducting customer service surveys is imperative for companies to help maintain or improve their products and services to clients. By using the results gathered from customer surveys, companies can improve their services and in turn, retain their client base.
Smart Survey is an online survey company used by hundreds of companies worldwide to create professional customer service surveys. Our system will automatically work out the satisfaction index of every question.
With no software to download, and many professional survey templates to choose from, Smart Survey can help you create professional surveys in three simple steps:
your online survey using our user friendly interface.
your survey using one of the many methods available.
your data using the in depth data analysis features within your account.
today for the UK's leading online survey software.
- Unlimited Surveys
- Over 12 question types - Single choice, multiple choices, rating scales, matrix grid and many more
- Brand your surveys by adding your own logo and creating your own custom themes/skins.
- Multi-language surveys - Arabic, French, Spanish, Chinese, Greek and many more
- Secure - Data protection compliance, SSL encryption, password protection and more
- View individual responses
- Filter results (by age, gender, department, etc)
- Export results into, Microsoft Word or Excel (CSV)
- Print results
- Result Sharing (send your survey results to others with set privileges)
- Upload images, videos, PDFs and more
- 40+ readymade themes and build your own - (Different layouts, styles, colours, etc)
5 Reasons Why
- Nothing to install – Smart-Survey is purely online, so all you need is internet connectivity and a web browser (Internet Explorer, Firefox, Safari)
- Easy to use – No technical knowledge required, training is seldom needed.
- Security - We employ multiple layers of security to make sure that your account and your data remains private and secure. We are also registered under the Data Protection Act.
- Support - We have a team ready to answer all your questions.
- Discounts - We offer great discounts for students, charities and not for profit organisations. See our pricing page for more details.
"We use the smart survey tool in all parts of the business, ranging from gathering attendance details for events, asking for evaluation on courses, as well as requesting feedback on new company initiatives. We would be lost without it."
Communications & Engagement Manager - HMV