Customer Satisfaction Survey

Customer satisfaction surveys represent an important part of conducting business and could provide the key to customer retention by improving the delivery of goods and services. These surveys offer an opportunity to learn what pleases or displeases current customers, which helps a business discover trends leading to increased profits.

This form of analysis can serve as a catalyst for change to improve relationships with existing customers and attract new buyers. Results from customer satisfaction surveys containing adequate details might even identify a specific department or employee working below par.

Conducting customer satisfaction surveys online has never been easier. Smart-Survey is designed to deliver professional yet simple surveys without the need to install any software. Our system will automatically work out the satisfaction index of every question.

1. Create - build surveys using the self explanatory wizard interface.
2. Launch - distribute your survey by email or using the built in mail list feature for bulk distribution.
3. Analyse - view automatically generated results in a form of charts, percentages and raw data.

Key Features

• Unlimited Surveys, Questions & Pages
• Over 12 question types - Single choice, multiple choices, rating scales, matrix grid and many more
• Brand your surveys by adding your own logo.
• Multi language surveys - Arabic, French, Spanish, Chinese, Greek and many more
• Secure - Data protection compliance, SSL encryption, password protection and more
• View individual responses
• Filter results (by age, gender, department, etc)
• Export results into, Microsoft Word or Excel (CSV)
• Print results
• Result Sharing (send your survey results to others with set privileges)
• Upload images, videos, PDFs and more
• 10 + readymade themes and build your own - (Different layouts, styles, colours, etc)

5 Reasons Why

• Nothing to install – Smart-Survey is purely online, so all you need is internet connectivity and a web browser (Internet Explorer, Firefox, Safari)
• Easy to use – No technical knowledge required, training is seldom needed.
• Security - We employ multiple layers of security to make sure that your account and your data remains private and secure. We are also registered under the Data Protection Act.
• Support - We have a team ready to answer all your questions.
• Discounts - We offer great discounts for students, charities and not for profit organisations. See our pricing page for more details.

Testimonial